You may find answer by quickly skiming through the frequantely asked questions below:
1.What kind of payment do you accept?
We accept Visa, Mastercard, American Express, Discover, and JCB. All transactions are processed through secure PCI-compliant payment gateways. Security measures are taken to protect your information in case accessing by unauthorized persons and against unlawful processing, accidental loss, destruction and damage. we are not in the position to access to any information of your credit card.
2.Why is my payment declined?
a.Check the information you filled in while paying.
b.Check whether there is enough money in your card.
c.Cards with low credits will be declined.
d.Using wrong card which we can not accept.
3.What to do after my declined payment?
a.Contact your bank to process your next order, and try it again.
b.Change another card to pay.
c.Try another supported card or contact your bank for assistance before placing a new order.
4.Does the product come with original box?
All products are carefully packaged to protect them during shipping. Packaging may vary depending on the product type.
5.When can I except my shipment?
Orders are typically processed and dispatched within 1–3 business days. During peak seasons, processing may take 2–5 business days. If there is some delay and special situation, our customer service will email you. Our customer service will email you tracking number once the tracking number is offered by delivery company.
6.What carrier do you use for my package and how long for shipping?
a.Delivery times vary by destination and generally range from 7–25 business days after dispatch.
b.Express delivery with tracking number: USPS, FedEx, DHL, and UPS.
c.Free standard shipping may be available on selected orders and promotions.
7.Do I need to pay duty fee?
Customers from Europe or other countries often worry about the taxes. Customs duties, taxes, and import fees may apply depending on local regulations and are the responsibility of the customer.
8.Can I pay extra money to ship the orders overnight?
Overnight international shipping is not available. If you need your order for a specific date, we recommend placing your order in advance. So please order a few days ealier before your big event comes.
9.Will you send us junk mails if we leave you an email?
We promise we never send our customers junk email and protect customers' personal information in accordance with our Privacy Policy.
10.When will I get my email replied?
We aim to reply to all customer inquiries within one business day. If your inquiry is urgent, please contact us at jqserve@protonmail.com. If it is an urgent order, please contact us at jqserve@protonmail.com.
11. How do I track my order?
When your order is ready for delivery you will receive an email from us with our delivery partners tracking details if they’re available. You will also receive updates from our delivery partner throughout the delivery journey. If your order contains multiple items it may be sent from different locations in multiple parcels. If that happens, you’ll receive an email for each parcel when it’s ready for delivery.
12. Only part of my order has been dispatched or delivered. Will I receive the additional goods I ordered?
Sometimes the items you’ve ordered are stored in different locations.
To get your order to you as quickly as possible, we often dispatch the items separately. We’ll let you know via email whether there are any outstanding items that will be delivered separately or need to be collected at a later date. The rest of your order should be with you in no time.
For more details, have a read of our terms and conditions.