7-Day Returns Made Simple
We want you to love your order. If it's not quite right, let us know within 7 days of delivery and we'll sort it out—refund or exchange, your call.
To get started, email us at jqserve@protonmail.com with:
Your order number
A quick photo (if the item is damaged or incorrect)
Your preference: refund or exchange
We'll get back to you with return instructions and our return address.
Return Conditions
To be eligible for a full refund or exchange, items must be:
Unused, undamaged
In resaleable condition
With original tags and packaging intact
Items that are damaged, or show signs of use are not refundable unless the issue was our error.
Return Shipping
Buyers are responsible for return shipping costs and proper packaging.
We recommend using a regular postal service with tracking. Once you’ve shipped the item, email us the tracking number.
Returned products must be securely packaged to avoid damage during transit.
Original shipping charges (if any) are non-refundable unless the return is due to our error.
Refunds
Once we receive your returned item and verify its condition:
Full refund will be issued if the item meets the return conditions above.
Partial refunds may be granted for items that are not in original condition (e.g., damaged or stained) through no fault of ours.
Approved refunds will be processed after the returned item has been received and inspected. Refunds typically take 7 business days to appear in your account, depending on your payment provider.
If you haven’t received your refund after 7 business days, please first check your bank account and then contact your card issuer. If you still need assistance, please contact us at jqserve@protonmail.com.
Cancellations
You may cancel your order before the order has entered processing of purchase. After 24 hours, we cannot guarantee cancellation as your order may already have been processed and dispatched.
To cancel, email us immediately at jqserve@protonmail.com.
Need Help?
If you’re unsure whether your item qualifies for a return, or if you received a defective/damaged product, just reach out. We’re here to help.